Frequently Asked Questions
Here in our FAQ list we answer the most common questions we get asked so that you have easy access to the help you need. If you have any questions which are not answered here, please feel free to pick up the phone and one of our friendly team will be only too happy to help!
General FAQs
With thousands of combinations, styles and finishes, our kitchen prices are tailored to you and your preferences. The price of your new kitchen depends on which pieces you choose and the kitchen size, and the final design will be tailored to your specifications and budget. We keep our prices low with clever business acumen and by streamlining our overheads; we never scrimp on quality or craftsmanship, and we operate a fair wage policy across the whole business. We believe our freestanding kitchen furniture to be the finest in the UK. Despite this, we can proudly claim that our prices are extremely competitive. We do this by carefully-considering our materials and processes; we have been in the kitchen industry so long that we know it inside out and can cut prices, without cutting corners.
We have been making kitchens for 30 years and consider our team of Westcountry craftspeople to be the very best in the business. We pride ourselves on our customer service and work with individuals to help them create the kitchen of their dreams. Whether you’re looking for freestanding pieces of kitchen furniture to complete your farmhouse-style cookspace, or you would like your contemporary scandi-style kitchen to exude a pared back elegance, we have the kitchen for you. Our passion for design runs deep and we leave no stone unturned in our quest for perfection. With a ten year guarantee across the whole range, Crusoe kitchens offer ultimate peace of mind for freestanding kitchens that will truly stand the test of time.
Here at Crusoe Kitchens, we create pieces of furniture which fit your lifestyle and not the other way around. We listen to your ideas and expectations, offering alternative concepts and options to consider to help you on your way to designing your dream kitchen. We invite you to shake off the shackles of history and choose freestanding kitchens to free up your world. Freestanding kitchens redefine the cookspace, bringing family life, interior design and ergonomics back together as one. Using freestanding, movable kitchen units to create your dream cookspace offers versatility, freedom and creativity. You can configure your kitchen to work exactly how you want it to. You can move freestanding cabinets around to suit your whims. If you are entertaining and need more space for mingling, simply move the units to one side and welcome friends to take centrestage.
We work with a handpicked team of talented craftspeople in the Westcountry. We are proud to make all our freestanding kitchen furniture here in England and will always do so.
Our customer service team is always on hand to answer any questions you might have. If you have a question then please call us on 07340 855 423 or email us at [email protected] We look forward to speaking with you 🙂
Ordering your kitchen
We accept all credit and debit cards.
Due to the bespoke nature of our freestanding kitchen furniture and our focus on sustainability, all items are made to order. We work closely with our clients to ensure that they are 100% happy with the design and specifications before placing the order. For this reason, we do not offer a cancellation policy.
We supply oak and walnut wooden worktops, as well as marble and quartz stone worktops. You will be given the choice for each freestanding cabinet. If you choose to have several cabinets configured alongside one another then we can supply a long length to fit. If you want any other kind of worktop then we can put you in touch with our partner worktop suppliers who can come and make you bespoke worktops to complement your freestanding kitchen.
Delivery & Returns
We aim to deliver every handmade kitchen within 12 weeks. This sometimes takes slightly longer during very busy times, but we will be open and transparent with you every step of the way to ensure that you are not left guessing.
The delivery charge depends which of the following options you choose at the checkout:
- Two-man home delivery service to a room of your choice – £650 incl. VAT charged per truckload (up to 8 items)
- Curbside courier delivery service – £120 incl. VAT per item
For orders containing Oak worktops or shelving, an additional £45 delivery fee will apply.
For orders containing Quartz or Marble worktops, an additional £200 delivery fee will apply.
These additional fees will be charged separately from your online order and a member of the Crusoe team will be in touch to arrange payment.
No, we don’t supply a fitting service because your freestanding kitchen is unfitted by nature. You will perhaps require a plumber and electrician to connect taps/appliances and electrical devices, but we leave that up to you to use your preferred local tradesmen.
We are a freestanding kitchen company and are not trained at removing fitted kitchens so no, we will not remove old kitchens.
When you place your order we will discuss delivery options with you and ensure that our delivery team will arrive within a mutually agreed time frame. You will need to be there to receive your delivery and have 6 weeks in which to plan your time accordingly. Hopefully this will alleviate any concerns that you might miss the delivery!
To mitigate problems arising we ask that you accurately measure your doorways and entranceways before delivery to ensure that our delivery team can get your delivery items into your home trouble-free. We take every precaution to ensure that your new freestanding kitchen arrives in pristine condition. However, sometimes accidents occur and the units may take a knock in transit. In this unlikely scenario, we ask that you take some photos of the damage and email them to our customer service team who will take appropriate steps to remedy the problem and ensure that you are left 100% satisfied with your new kitchen.
Yes, we offer a 10 year guarantee across our whole range. Please see our kitchen guarantee page for more information.
Due to the bespoke nature of our freestanding kitchen furniture and our focus on sustainability, all items are made to order. We work closely with our clients to ensure that they are 100% happy with the specifications before placing the order. For this reason, we do not offer returns. However if in the unlikely event your kitchen isn’t fit for purpose then our 10 year guarantee will assure you and give you peace of mind. See our guarantee page for more info.
If you have any other questions or concerns about your freestanding kitchen then please don’t hesitate to get in touch. We look forward to hearing from you!
